IndyaStory
Business, finance, markets, technology and startup stories.
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Support across our publishing ecosystem
How can we help?
Find answers for IndyaStory, TechLayers, The CapTop and hunterfly. Get help with website errors, reading, corrections and professional enquiries.
Choose your publication.
Select the brand connected to your question or issue.
TechLayers
Technology, AI, startups, venture capital and innovation.
The CapTop
Business, entrepreneurship, technology and finance.
hunterfly
Women’s fashion, beauty, lifestyle, entertainment and wellness.
No matching answers found. Try another keyword or prepare an issue report.
Getting started
Which brands does this Help Center cover?
This Help Center covers IndyaStory, TechLayers, The CapTop and hunterfly. IndyaStory is the parent platform, founded in 2020 by Prosenjit Barman.
How do I find an article or topic?
Use the relevant publication’s search feature, if available, or browse its categories. Search with a company name, person’s name or a few words from the headline.
If an old link no longer works, search for the headline from the publication’s homepage.
Is this a live chat or ticket-tracking service?
This page provides help articles and contact options. The report assistant below prepares an email draft. It does not submit a support ticket, generate a tracking number or provide live service-status monitoring.
Website errors & codes
What does a website error code mean?
These are common meanings. The exact cause depends on the website and the message displayed.
| Code or message | Common meaning | What to try |
|---|---|---|
| 400 — Bad Request | The server could not process the request. | Check the URL and open the page again. |
| 401 — Unauthorized | The resource requires authentication. | Use the intended sign-in route if the feature requires an account. |
| 403 — Forbidden | Access was refused. | Check the link. Report the issue if a public article is affected. |
| 404 — Not Found | The requested page could not be found. | Search the headline or return to the publication homepage. |
| 410 — Gone | The resource has been removed. | Search for an updated article or related coverage. |
| 429 — Too Many Requests | Requests have been temporarily rate-limited. | Pause repeated refreshes and try again later. |
| 500 — Internal Server Error | The server encountered an unexpected problem. | Try again later and report persistent failures. |
| 502 — Bad Gateway | A gateway received an invalid upstream response. | Wait briefly, then reload once. |
| 503 — Service Unavailable | The service is temporarily unable to respond. | Try again later; avoid repeated rapid requests. |
| 504 — Gateway Timeout | An upstream server did not respond in time. | Try again later and include the time in your report. |
| DNS or “site can’t be reached” | A domain-resolution or connection problem occurred. | Check the domain spelling and your internet connection. |
| Certificate or privacy warning | The browser could not validate the secure connection. | Do not bypass the warning. Check your device clock and report it. |
A page will not load. What should I do first?
- Check that the website address is spelled correctly.
- Open another website to check your internet connection.
- Reload the affected page once.
- Try another browser or a private browsing window.
- If convenient, compare using another trusted network.
- Record the exact error and report it if the problem continues.
A private window can help identify a browser-profile issue, but it does not make you anonymous.
Why do I see “critical error” or a database connection error?
These messages usually indicate a website-side problem. Visitors generally cannot repair it through browser settings. Record the page URL, message and time, then contact the publication’s general enquiries address.
The page keeps redirecting. How can I report it?
Note the starting URL and the final address shown. Try a private window. If needed, clear data only for the affected site, recognising this can remove site preferences or sign you out.
Include any message such as
ERR_TOO_MANY_REDIRECTS in your report.
Reading, images & display
Images or logos are missing.
Reload once and check whether the issue affects one image or the whole page. Browser extensions, network filters or an unavailable image server can affect loading.
Compare in another browser without changing your security settings. Report the article URL and describe which image is missing.
The mobile layout, menu or buttons are broken.
Use your browser’s default zoom to check the layout, rotate your device if useful and try an updated browser. Report your device model, browser, affected page and the button or menu that failed.
A screenshot showing the problem is helpful. Remove personal information before sharing it.
A video or social embed will not play.
Embedded content can depend on an external platform, regional availability, privacy preferences or browser settings. Try opening the original video or post using its source link.
Do not disable browser security to play a video. Include the article URL and the displayed message when reporting the issue.
An advertisement covers the article or opens an unexpected page.
Avoid clicking a suspicious advertisement or downloading anything it offers. Close the unexpected tab and report the article URL, approximate time and a screenshot if safe.
Describe where the advertisement appeared. Never include payment information or passwords.
How do I report an accessibility problem?
Contact the publication’s general enquiries address. Describe the page, the task you were trying to complete and the barrier you encountered.
If relevant, include your browser and assistive technology, such as a screen reader. Examples include unreadable text, missing image descriptions, keyboard navigation problems or inaccessible controls.
Editorial, corrections & submissions
How do I request a factual correction?
Email the editorial address of the publication. Include the article URL, the statement you believe is inaccurate, the proposed correction and supporting evidence.
- IndyaStory: [email protected]
- TechLayers: [email protected]
- The CapTop: [email protected]
- hunterfly: [email protected]
Where can I submit a news tip or story idea?
- IndyaStory: [email protected]
- TechLayers: [email protected]
- The CapTop: [email protected]
- hunterfly: [email protected]
Include a concise summary, relevant background and supporting sources. A submission does not guarantee publication.
How do I raise a copyright or content-use concern?
Contact the relevant editorial team with the page URL, the material concerned, details of your rights or authority, and a clear explanation of the issue.
For permission to reuse content, describe the material, intended use, publication format and distribution. Sending a request does not itself grant permission.
Privacy & security
How do I make a privacy or personal-information request?
Review the privacy policy on the relevant publication’s website, then contact its general enquiries address with the subject “Privacy Request”.
Include the page URL or interaction involved and explain your request. Avoid sending identity documents unless specifically requested through an appropriate process.
How do I report a suspected security vulnerability?
Email the affected publication’s general enquiries address with the subject “Security Report”. Provide the affected URL, a concise description and the minimum information needed to understand the issue.
Do not access other people’s information, disrupt services or send passwords and secret keys. Contact us before sharing sensitive technical details.
I received a suspicious message claiming to represent a brand.
Verify the request using the contact addresses listed here or on the publication’s official website. Do not rely only on a sender’s display name.
Do not provide passwords, one-time codes or payment details in response to an unverified message.
Advertising & partnerships
Who handles advertising across all four brands?
Contact [email protected] for advertising and commercial campaign enquiries. Include the publication, format, goals, proposed dates and budget where relevant.
Where should I send a strategic partnership proposal?
Email [email protected] with your organisation, proposal, intended scope and relevant references.
Does a commercial enquiry guarantee editorial coverage?
No. Commercial enquiries are separate from independent editorial decisions. Advertising or partnership discussions do not guarantee news coverage or a favourable review.
Website issue assistant
Found a problem?
Help us understand it.
Choose the affected publication and describe what happened. This assistant prepares a report you can copy or open in your email application.
- Include the exact page URL.
- Describe what you expected and what happened.
- Add the error message and approximate time.
- Attach a screenshot in your email if helpful.
This form does not send or upload your report.
You must send the message from your email application.
Do not include passwords, payment details or private documents.
Need another team?
Choose the contact that best matches your enquiry.
Advertising
Commercial campaigns and brand promotion across our publications.
[email protected]Partnerships
Strategic collaborations, business alliances and project proposals.
[email protected]Founder’s Office
Professional matters concerning the Founder & CEO’s office.
[email protected]IndyaStory HQ: Dhaloguri, Bokalir Math, Cooch Behar, West Bengal – 736133, India. For publication-specific policies, visit the relevant brand website.
Reader Support & Information
IndyaStory Help Center
Find answers about our editorial coverage, product reviews, advertising, website issues and general enquiries.
IndyaStory is a digital media platform established in 2020, founded by Prosenjit Barman. We cover business, finance, markets, technology, artificial intelligence, startups and entrepreneurship.
Editorial
News tips, corrections, founder stories and editorial standards.
How do I submit a news tip or story idea?
Email [email protected] with a clear summary, relevant dates, source links and your contact details. Explain why the story matters to readers interested in business or technology.
Please contact our team before sending sensitive or confidential material. Submission does not guarantee coverage or a response.
How can I request a correction?
Send the article URL, the specific statement you believe is incorrect, your proposed correction and supporting sources to [email protected] . Use “Correction Request” in the subject line. Our team will review the concern and make an appropriate correction or clarification when warranted.
Can I pitch a founder story or send a press release?
Yes. Send your pitch to our editorial team with the founder’s name, company background, relevant milestones and independently verifiable information. Disclose any agency, client or commercial relationship.
Editorial selection depends on relevance and verification. Buying advertising does not guarantee independent coverage.
What are IndyaStory’s editorial standards?
Our team aims for accurate, fair and useful reporting. We seek to verify material claims, provide context, distinguish opinion from reporting and clearly identify sponsored material.
Read our Terms of Use for our editorial commitment and content-use conditions.
Product Reviews
Review suggestions, commercial disclosures and product concerns.
How can I suggest a product for review?
Email [email protected] with the product name, official website, specifications, pricing and your relationship to the brand. Our team can confirm whether a review is appropriate and whether it has capacity to consider it.
Do not send physical products without prior agreement. A suggestion or sample does not guarantee publication or a favourable assessment.
How should review methods and commercial relationships be explained?
Readers should be able to tell whether an article is based on hands-on testing, a demonstration or research using published information. Relevant limitations, supplied samples, sponsorships and affiliate relationships should be disclosed in the article where applicable.
Can a brand pay for a positive review?
Payment should not determine the outcome of an independent editorial review. Commercial promotional content should be clearly labelled so readers can distinguish it from independent coverage. Send advertising proposals to [email protected] .
Can IndyaStory help with a purchase, warranty or refund?
For a purchase from another business, contact the seller, manufacturer or service provider using the details on your receipt or account. An IndyaStory article does not make us the seller or warranty provider.
If our article contains inaccurate product information, report it to our editorial team with supporting details.
Advertising
Campaign enquiries, sponsored content and partnerships.
How do I advertise with IndyaStory?
Visit our Advertise With IndyaStory page or email [email protected] . Include your company name, campaign objectives, intended audience, preferred dates and indicative budget.
Where can I request rates and campaign availability?
Ask our sales team for current availability, pricing, placement specifications and available audience information. Confirm deliverables, reporting, payment and cancellation terms in writing before booking.
Campaign proposals should not be treated as guarantees of sales, traffic or other results unless expressly agreed in writing.
How do I report a misleading or inappropriate advertisement?
Email [email protected] with the page URL, approximate time, screenshot and advertiser’s name if visible. Avoid interacting with suspicious ads or sharing account credentials. Our team will review the report.
Who handles partnerships and media collaborations?
Contact [email protected] with your organisation’s details, proposed collaboration, expected scope and timeline.
Website Issues
Loading problems, broken links, accessibility and security reports.
What should I do if a page does not load correctly?
Refresh the page, check your connection and try an updated browser. If the issue continues, email [email protected] with the page URL, device, browser, approximate time and a screenshot if available.
How do I report a broken link or missing image?
Send the affected page URL and identify the link or image to [email protected] . Include what happened when you tried to access it.
How can I report an accessibility problem?
Contact [email protected] with the page URL, the task you could not complete and, if relevant, your browser or assistive technology. Tell us what information you need so our team can consider an appropriate alternative.
How do I report a suspected security vulnerability?
Email [email protected] with the subject “Security Report” and a non-sensitive description. Ask for an appropriate way to share sensitive technical details.
This contact route does not authorise security testing. Do not access other users’ information, disrupt services or send passwords or private records by ordinary email.
General
About IndyaStory, newsletters, RSS, permissions and grievances.
What is IndyaStory and who founded it?
IndyaStory is a digital media platform established in 2020. Prosenjit Barman is its Founder and CEO. Our coverage includes business, finance, economics, markets, IPOs, technology, AI, startups and founder stories.
Learn more on our About Us page.
How do I get help with IS Buzz?
IS Buzz is our newsletter covering business, technology, startups and entrepreneurship. For subscription help, email [email protected] . You can also use the unsubscribe facility in a newsletter, where provided, to stop receiving it.
Can I follow IndyaStory through RSS?
Add https://indyastory.com/feed/ to your preferred RSS reader. Please review our RSS Terms of Use for attribution and content-use conditions.
Can I republish articles, photographs or the logo?
You may share links to our articles. For republication, syndication, translation or other uses requiring permission, email [email protected] . Identify the material and your proposed use.
Third-party materials may require permission from their owners. Attribution alone does not replace permission where permission is required.
How do I make a privacy request or raise a grievance?
Contact Priyanka Roy, Grievance Officer, at [email protected] . Use “Privacy Grievance” or “Editorial Grievance” in the subject line and explain your concern.
For details about personal information, cookies, Google Analytics and Google AdSense, read our Privacy Policy .
Where is IndyaStory based?
IndyaStory HQ
Dhaloguri, Bokalir Math,
Cooch Behar, West Bengal – 736133,
India
Dhaloguri, Bokalir Math,
Cooch Behar, West Bengal – 736133,
India
For the appropriate email address, visit our Contact Us page.
No matching answers
Try another keyword or select “All topics.” You can also contact [email protected] for general assistance.